You have the right to return your purchase. The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way may be refused or deducted. You can request to return your purchase for a refund within 14 days of receiving your order. This is counted from the day the order is received by either you or another person at the delivery address. Note that if you have chosen delivery to a Parcel Shop, the 14 days are counted from the day the order is delivered to the parcel shop.
RETURNS – STEP-BY-STEP
Pack the return form together with the item(s) you want to return - you can reuse the original packaging in which you’ve received your order.
Find your preferred carrier; we recommend using a registered postal service like GLS, Bring, or PostNord to return goods and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.
Once we receive your return at our warehouse, please allow maximum 10 business days for your return to be processed by our team.
Returning the package is your responsibility, and it is important that the package is sent directly to our warehouse and not to a parcel box. You are responsible if an injury occurs during transport. We recommend using a registered postal service for your return and keeping a record of the tracking details.
WHEN IS THE MONEY REFUNDED?
It can take up to 10 business days from we have received your return at our warehouse until the money is refunded. We refund the money back to the payment card used in the original transaction.
HAVE YOU RECEIVED A GIFT?
Even if you have received a gift, the money will be refunded to the payment card that made the original payment - to avoid fraud.
RETURN TO STORE
Unfortunately, it is currently not possible to exchange online purchases in our stores, and it is not possible to exchange for another item or size online – only refunds. If you want to order a new style, you must return your purchased items and place a new order.
If you return your entire order, we will also refund your original delivery cost (but not the delivery cost for the return).
STANDARD RETURN FORM
(this form is completed and returned only if the right of withdrawal is exercised)
- To [insert the trader's name, physical address and, if applicable, fax number and e-mail address of the trader himself]:
- I/we (*) hereby announce that I/we (*) wish to exercise the right of withdrawal in connection with my/our (*) purchase agreement for the following goods (*)/delivery of the following services (*)
- Ordered it (*)/received it (*)
- Consumer's name (Consumer's names)
- Consumer's address (Consumer's address)
- The consumer's signature (Consumers' signatures) (only if the content of the form is communicated on paper)
- Date (*) What is not relevant is crossed out